General enquiries
Our friendly staff are on hand to provide valuable advice and guidance to those who need it. At Unibet, we pride ourselves on our exceptional customer service. When you bet with an online casino, you need to know your money is safe. Instead, choose a reputable and respected online casino like Unibet, which boasts tonnes of glowing reviews and adheres to strict safety standards and legal regulations. Online gambling can be a lucrative and highly rewarding pastime, but it’s vital that you always gamble responsibly. Online gambling promotions help fuel your experience and make your bets, hands, rolls, and spins all the more exciting!
Here are some questions you should ask yourself to make sure you are gambling safely. Could you be vulnerable to gambling harm? Ask yourself if you have sufficient discretionary spend to afford gambling at your current level. You need to calculate how much you personally can afford to spend on gambling after you have met all of these essential costs. Disposable income is defined as your take-home income after any relevant deductions, such as tax, national insurance, and pension payments. We submit multiple requests daily and the majority are actioned speedily and we rely on this to ensure business continuity and staff satisfaction with their IT systems.”
PLAY SAFER
Good beer, friendly staff with good service, large selection of games. The opening is part of a nationwide programme that will see MERKUR Slots invest over £5 million on UK high streets over the next 12 months to open new venues, support local economies and create new jobs. From customer service to marketing, IT to operations, we’re looking for friendly faces to join our winning team. As a leading operator in responsible gambling, the wellbeing of our customers is our top priority. We are committed to preventing problem gambling and underage access, while ensuring a safe, enjoyable, and responsible experience for all players.
You will find their opening times, plus their contacts details including the venue’s address and phone number. Kwik Tan salons are incorporated in over 40 of our venues! Most of our venues have an ATM machine, with the addition of a change machine. All customer data is secure and only accessible to the online mailers at Admiral, who send exclusive offers and updates to our protected mailing list. The team are always on hand to ensure you have the upmost comfortable Admiral experience. Simply head down to your most convenient Admiral venue and speak to one of our helpful team members – No membership is required!
Any money won during the free play credit can be banked and claimed as cash when the free play amount until any winnings can be claimed. All tournament prize amounts must be played through in full either at £1 or £2 stake. Click here for more information and to get the support you need. If gambling is affecting you or someone close to you, rest assured, we will endeavor to get the help you need.
This also includes friends or family of someone who is having trouble with gambling. There are lots of great organisations that can provide support and we are here for you too. If you feel your gambling is getting out of control. We’ve all seen the slogan ‘when the fun stops, stop’ but sometimes, it’s easier said than done. Use this service to order a certified copy of a document from the company’s filing history. You can change your cookie settings at any time.
- Poker fans are being called to the table at MERKUR Casino Aberdeen on Summer Street, for a four-day event in support of the Help for Heroes charity.
- Perhaps the only problem with the popularity boom of online casinos is that there are now just too many to choose from.
- All customer data is secure and only accessible to the online mailers at Admiral, who send exclusive offers and updates to our protected mailing list.
- If spending feels hard to control, you’re not alone, there are practical steps and professional support that can help.
We know that online gambling can be daunting, difficult, and complicated, particularly if you’re new to this world, which is why customer support is so important. Playing your favourite casino games from the comfort of your own home has many undeniable advantages, which is why online gambling has gone from strength to strength over the last few decades. Popular casino games, slot games, and even live casino games can now be played online. Customers enjoy visiting our venues not only to play slots but also to interact with other players, friends, and staff.
We aim to respond to all queries submitted online, within 20 working days. Our staff do not have to tolerate unacceptable behaviour during any contact. Information for the public and players.
For a small number of customers their gambling can get out of control and negatively impact the lives of them and those closest to them. Our customers receive an unparalleled gaming experience through our range of gaming machines and content. Horrible stay away from this casino.No live chat no way to communicate complete bs from all the casinos I have played this is definitely the worse one. GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harm gamstop to connect with others in similar situations, share their experience, and support one another.
We offer unmatched levels of customer service in a comfortable, safe and secure environment. As the largest operator of Adult Gaming Centres in the UK, we operate over 300 venues. That’s why we’ve put together a range of support to help our players if they ever feel that it’s not. We want playing our slot machines to be a safe, fun experience for all concerned. Lucie Turner is an experienced freelance content writer who has carved out a strong niche in the iGaming and casino space.
The majority of our venues have a dedicated smoking areas, just ask a member of staff who will be happy to show you where! Ask a member of the team in our venues to join. You’ll find most games across all our venues. Each venue hosts a variety of background games to suit all interests, with additional games coinciding with national and international events. You’ll find bingo in some of our venues, with a lot of venues offering a free-to-play bingo alternative.
Red Card Gambling Support ProjectRed Card offers a full-range of services to help problem gamblers and support those affected by problem gambling. Deal Me OutDeal Me Out delivers the national education and gambling harms awareness programme for Wales. BetknowmoreBetknowmore is a provider of gambling support and training services, using the insight and knowledge of ‘Experts by Experience’ combined with evidence-based approaches to assist with the recovery from gambling dependency. GamBlock blocks access to online gambling and has been helping problem gamblers avoid the dangers of unrestricted gambling since 2000. The Bingo Association and Bacta offer exclusions from bingo venues and adult gaming centres. The charity also runs a unique online support service to problem gamblers outside Britain.
Extra help and advice
Different games have varied chances of winning, so look for something with a high RTP (return to player). If you know a few betting or gambling tricks, it can be a great way to make a little profit from time to time! Your winnings will first be shown in your online casino account, but you can easily withdraw your earnings to your real-world bank account in just a few clicks. When you sign up for an online casino, you deposit your real-life money.
GambleAware provides information and advice and directs people to support to help keep people safe from gambling harm. Gamcare operates the National Gambling Helpline and offers confidential information, advice and support for anyone harmed by gambling in Great Britain. You can also self-exclude nationally from all casinos in the UK by asking to join the casino industry’s national self-exclusion scheme, SENSE (Self-Enrolment National Self-Exclusion).
As part of our commitment to safer gambling, we aim to make zero revenue from harmful gambling. ID required if you look under 25 in our venues. Gaming at Admiral is intended to be a fun and enjoyable experience; however, we recognise that sometimes it can be problematic.
If you have a query or complaint about your Admiral experience please click here and a member of the Admiral team will be happy to help you. Alternatively, you can speak to a member of the team and they will be able to show you games that are very similar to the one you’re looking for! In the instance where we don’t have a particular game that you’ve played elsewhere, chances are we’re already working on trying to get that game in the venue! Depending on the venue, you will be able to take part in free bingo, prize draws and raffles alongside machine plays.
If spending feels hard to control, you’re not alone, there are practical steps and professional support that can help. Not being able to gamble fills you with fear or you want to stop gambling but can’t. You’re stressed about the impact gambling is having on your finances, relationships or health. Opening up about the issue and seeking professional debt or financial advice are important first steps to regaining control.
There are 3 prizes per venue, ranging up to £150, but this depends on the venue – venue staff can advise prize amounts for your venue. You are given £50 credit and 5 minutes, to gain the highest score possible, and your tournament play ends when either your credit or time runs out. Free play vouchers can be redeemed by speaking to a member of staff who can input the unique code on the machine.
Explore the featured games or browse our full library for your next favourite title. Get a sneak peek of the MERKUR Slots experience in the video above! They prevent the same ad from continuously reappearing, ensure that ads are properly displayed for advertisers, and in some cases select advertisements that are based on your interests. This information can also be used to measure effectiveness in our marketing campaigns or to curate a personalized site experience for you. Get your free welcome bonus when you register as a new customer and take advantage of everything Unibet has to offer!
We appreciate that sometimes things may not meet our high standards. MERKUR Bingo & Casino Entertainment UK Limited Ltd is licensed and regulated in Great Britain by the gambling commission under account number 2630 MERKUR Slots UK Ltd is licensed and regulated in Great Britain by the gambling commission under account number 3266
If this still does not resolve the issue, you can register a complaint with eCOGRA, the independent dispute resolver provider for the casino. Deal with the issue in a live chat – this is the fastest way to resolve most issues. Email is a perfectly viable option should your issue not be urgent or requires supporting documentation. Yes, All British Casino do have live chat available 24/7 in English.
Simply visit the venue the following week after entering the tournament and the venue staff will be able advise if you have won a prize. We work closely with BeGambleAware, an independent charity who provide help, guidance and confidential support to both those directly and indirectly affected by gambling. Gaming at Admiral is intended to be a fun and enjoyable experience; however we recognize that sometimes it can be problematic.
MERKUR Casino UK is committed to ensuring that gambling is kept free from crime and disorder, ensuring gambling is conducted in a fair and open way and the protection of children and vulnerable adults. Got a question or need to reach out to our team? Very friendly staff, polite and respectful. Lovely warm friendly place, good machines, high payout, free hot and cold drinks and snacks whilst playing. Lovely calm atmosphere, staff are lovely and always on hand to help if needed.
“TPP Recruitment have been using IT Backbone’s support service since August 2017. Playtech – Playtech is the world’s largest online gaming software supplier, offering cutting-edge, value added solutions such as NEON to the industry’s leading operators. Passport Technology – Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. Their mission is to transform the casino industry through innovative gaming, financial technology, and loyalty solutions. There are several charities and not-for-profit organisations who can support you with concerns around gambling.
How to Play Roulette – A Beginner’s Guide Globally popular and featured in every casino scene in a movie, Roulette has been around for more than 230 years in one form or another. Discover new venue openings, exciting charity initiatives, and more. See the tools available to you and find out about how our MERKUR 360 program is setting new standards in player protection. From free plays and match plays to huge cash prizes and giveaways, there’s always something to get excited about at MERKUR Slots. Fast paced Megaways play with up to 15,625 ways. Irish themed gameplay with Pots of Gold features.
To get online, simply connect to ‘Admiral-Free-WiFi’. Alternatively, you can speak to any member of staff who will be more than happy to help you anyway they can. View some of your favourite games on the website, there you will find hints and tips! We pride ourselves in offering the best slots entertainment on the high street! Premium play, Star Trail, Fortune Spins and Powerplay are all features than can enhance your game. They’ll be able to fix the machine in no time!
TCSJOHNHUXLEY – TCSJOHNHUXLEY is a leading manufacturer and supplier of end-to-end live gaming solutions and services, from roulette wheels and gaming tables to the A Plus Shuffler, the latest in Blaze LED Surface Technology. They can provide free advice, information and support for anyone affected by gambling. Mind provides advice and support for anyone experiencing problems with their mental health, plus access to a range of resources and services. Gamban provides gambling blocking to tens of thousands of gambling websites and apps worldwide, as well as a series of tools to help you quit online gambling.
We may from time to time ask you to consider if you have sufficient discretionary spend to continue with your level of gambling. We do this by creating a culture of Safer Gambling within our casinos. At Metropolitan Gaming, we are committed to preventing underage gambling, to protecting young and vulnerable people from being harmed or exploited by gambling, and to increasing support for the treatment of gambling harm.
Online casino sites gained tremendous popularity, a phenomenon that has only escalated since the mid-1990s.As technology advances, so too do online casinos. We’ve implemented a range of measures to prevent our customers from being exposed to the harms of problem gambling. Entry into our tournaments is completely free – simply visit one of our venues during a tournament period & ask a member of staff to participate. Yes, all our venues have customer toilets! E-Cigarettes are welcome in some of our venues, simply ask one of our friendly team members when you visit.